Welcome to RouteVeda Travels. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Service Overview

RouteVeda Travels provides car, coach, and travel services for local and outstation journeys. Bookings are currently made via phone call, and confirmation is provided after discussion with our team.

2. Booking and Confirmation

  • All bookings must be made via phone
  • Booking is confirmed only after availability is checked and agreed upon
  • Customers must provide accurate travel details at the time of booking

Failure to provide correct details may affect service delivery.

3. Payment Terms

  • Payment terms will be clearly communicated during booking
  • In most cases, customers can “book now and pay later”
  • Advance payment may be required for certain bookings (e.g., long-distance or peak season)

4. Cancellation Policy

  • Customers are requested to inform cancellations in advance
  • Cancellation charges may apply depending on timing and booking type
  • No-shows may result in full booking charges

5. Vehicle and Service

  • We ensure well-maintained vehicles and professional drivers
  • Vehicle type provided will match or be similar to the one booked
  • In rare cases, substitutions may occur due to operational reasons

6. Driver Responsibility

  • Drivers are responsible for safe and professional driving
  • Customers are expected to treat drivers with respect
  • Any misconduct may result in termination of service

7. Travel Delays

RouteVeda Travels is not responsible for delays caused by:

  • Traffic conditions
  • Weather issues
  • Roadblocks or government restrictions
  • Mechanical issues beyond control

We always strive to minimize delays and ensure timely service.

8. Customer Responsibility

Customers must:

  • Provide correct pickup and drop details
  • Be available at the scheduled pickup time
  • Follow basic safety and travel guidelines

Any damage caused to the vehicle by the customer may be chargeable.

9. Luggage Policy

  • Customers are responsible for their luggage
  • We are not liable for loss or damage to personal belongings
  • Please ensure valuables are kept safe

10. Liability Limitation

RouteVeda Travels will not be liable for:

  • Indirect or incidental damages
  • Missed flights, trains, or appointments due to delays
  • Personal losses during travel

Our responsibility is limited to providing the agreed transport service.

11. Changes to Booking

  • Any changes must be informed in advance
  • Changes are subject to availability
  • Additional charges may apply

12. Force Majeure

We are not responsible for failure to provide service due to events beyond our control, such as natural disasters, strikes, or emergencies.

13. Updates to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services means you accept the updated terms.

14. Contact Information

For any queries or support, please contact us:

RouteVeda Travels
Address: 6136/5, Santushti Apartments, D-6, Vasant Kunj, New Delhi, 110070
Phone: +91 9717174202, 7011050955
Email: routevedatravels@gmail.com